The British Council takes the care and wellbeing of children and young people very seriously.  

We believe that every child should be looked after properly and kept safe, and while you can play an important part in looking after yourself, it is adults’ responsibility to make sure children are safe.

If you feel that you have not been treated properly or are unhappy, upset or concerned about anything, speak to someone you trust.

Who should I speak to?

We know that it can be difficult to speak out and tell someone what is happening, but if you have a worry, it can really help to talk to someone you trust.

Whatever the problem is, talking about it can be the first step to solving it. If there’s an adult you trust like a parent, carer or a teacher talk to them first about what’s happening.

If you’ve got a problem or something you’re worried about don’t keep it to yourself, speak out.

How we will work with you 

  • We will do what is best for you.
  • We will involve you in making decisions. 
  • We will treat all children equally.
  • We will respect and value your culture. 
  • We will work with other people who can help you. 
  • We will take keeping you safe seriously. 
  • We will make sure our policy keeps all children safe. 

What we will do when you ask for help 

There may still be times when you need help. You might want to ask for our help because you are being hurt by a member of our staff or at home, in school or in your community. Whatever you tell us we will listen and take your worries seriously. 

What to do if you want to complain: 

If you want to make a complaint under the Child Protection Policy, you should speak to a member of our staff that you trust, to the Country Child Protection Focal Point or a member of the British Council Child Protection Team. If you do not want to make the complaint by yourself, you can ask a member of your family or a friend to help you.

For further information or enquiries, give us a call at our two Teaching Centres, or send an email to the British Council Taiwan Child Protection team at: